(Fluent English) L2 Electrotechnical Support Engineer, part-time (LATAM, remote)

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as L2 Electrotechnical Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do :

• Provide exceptional technical support via calls and emails
• Assume ownership of technical issues
• Resolve support inquiries of various difficulties
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Gather required technical information to ensure the resolution of complex cases
• Process customer inquiries containing technical issues and / or feedback, and provide solutions and resolutions
• Maintain working knowledge of our client’s products and services
• Support on-site activities for both technicians, customers, and subcontractors
• Manage and maintain updated records of failures, maintenance activities, and bugs

What you need to succeed in this role :

Will be a great plus :

Benefits and Perks :

Who we are :

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills!

Visit our website : www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp  Candidate Privacy Notice .