Customer Success Manager

Overview

Location : Playa Vista, CA (Onsite M-F)

What You’ll Do

We are looking for a few customer success managers to join us. As a CSM you represent the brand at the most critical moment in the customer journey, leading the product implementation, and then own the relationship thereafter.

Our philosophy on growth – Be the most impactful product in our customers’ tech stack, their favorite vendor to work with, and give them a microphone to share their story in the community.

We Believe

• We believe every customer should feel like our first and only.
• We believe in building in person relationships.
• We believe how we do things today is written in pencil and everyone is responsible for improving it.
• We believe in winning, especially in the hardest of moments.
• We believe in deeply understanding our customers’ business, being a strategic thought partner, helping them connect with others in the community, and solving problems for them far beyond our scope.
• We believe in going long – these aren’t transactional relationships, they’re deep partnerships that compound in value over time.

Responsibilities

Qualifications

Bonuses

More About Us

Final compensation may vary based on location, experience, and qualifications. This role is also eligible for bonus and / or commission as well as equity, in accordance with company policy, and subject to board approval.

Compensation Range : $80,000 USD - $110,000 USD

Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.

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