Senior Customer Service Manager

Overview

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Responsibilities

• Works with customers and / or internal product, technical and support teams to ensure effective delivery of all support and maintenance services according to contracted service level agreements.
• Ensures provided support drives customer satisfaction, results in continual contract renewal and delivers business value added for both DN and the customer.
• In day to day business has ultimate responsibility for timely management of all problems, incidents and escalations.

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