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Operations Team Leader

PlaytechLima Metropolitana, Lima, Peru

Hace 8 días

Descripción del trabajo

Overview

Playtech Lima is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry's leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. Playtech Lima represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.

Location : Supervisor Call Center, San Isidro, Bancario.

Responsibilities

Energized version : Ensure and monitor closely and continuously the professional level of service and other related activities in real time during the shift.
Short & punchy : Empower your crew, hit those targets, and raise the bar on what great service looks like.
Growth-focused : Coach and uplift your team to achieve their best, boosting both performance and the customer experience.

Qualifications

Languages : Fluent in spoken, written, and read English. Comfortable communicating across multicultural settings.

Tech Savvy : Advanced user of digital tools including MS Office, email platforms, and other workplace software.

Teamwork & Networking : Strong collaboration skills, conflict-resolution abilities, and comfort working with diverse perspectives and cultures.

Strategic Thinking : Quick to analyze problems and identify practical solutions. Experienced in team management and performance monitoring.

Communication & Persuasion : Clear communicator of company policies and procedures. Exceptional argumentation skills to build understanding and alignment.

Adaptability & Stress Management : High stress tolerance and agility in responding to fast-changing situations.

Schedule Flexibility : Available to work rotating shifts, including evenings, weekends, and holidays. Always ready to adapt to changing schedules and team needs.

Employment details

Seniority level : Not Applicable

Employment type : Full-time

Job function : Information Technology

Industries : IT Services and IT Consulting

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Leader • Lima Metropolitana, Lima, Peru

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