Operations Team Leader [5 / 10 / 2025]...

The role requires ensuring and monitoring the professional level of service and other related activities in real time during the shift. The successful candidate will empower their crew, hit targets, and raise the bar on what great service looks like. They will also coach and uplift their team to achieve their best, boosting both performance and the customer experience.

Responsibilities : To ensure and monitor closely and continuously the professional level of service and other related activities in real time during the shift.

Qualifications :

• Languages : Fluent in spoken, written, and read English. Comfortable communicating across multicultural settings.
• Tech Savvy : Advanced user of digital tools including MS Office, email platforms, and other workplace software.
• Teamwork & Networking : Strong collaboration skills, conflict-resolution abilities, and comfort working with diverse perspectives and cultures.
• Strategic Thinking : Quick to analyze problems and identify practical solutions. Experienced in team management and performance monitoring.
• Communication & Persuasion : Clear communicator of company policies and procedures. Exceptional argumentation skills to build understanding and alignment.
• Adaptability & Stress Management : High stress tolerance and agility in responding to fast-changing situations.
• Schedule Flexibility Available to work rotating shifts, including evenings, weekends, and holidays. Always ready to adapt to changing schedules and team needs.

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Management and Manufacturing in the Gambling Facilities and Casinos industry

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