Head of Customer Success

Global Head of Customer Success

Help our customers elevate their open source practice and success. It is our mission to make enterprise-grade open-source available to every enterprise, entrepreneur or innovator. We create the world‑renowned Ubuntu and a range of tools, impacting the lives of millions of people every day. We’re looking for a Global Head of Customer Success to deliver on customer goals, business transformation, increase utilization of open source, and ensure the engagement, success, retention, and growth of Canonical’s customers. The Head of Customer Success must be action‑oriented and motivated to drive growth across the globe in a fast‑moving organisation. This is an exciting opportunity for a leader passionate about growing strong teams, open source software and customer success.

Qualifications and Values

• Customer first attitude
• Knowledge and passion for open source technology and infrastructure
• Technology and SaaS experience
• Ability to speak to technical customers in their language
• Commitment to customer experience, across all customer segments from small to global strategic customers
• Experience in onboarding, success planning, quarterly business reviews and escalation management
• Track record of delivering success for customers and for your organization
• Developing and growing talent and a track record building high‑achieving teams
• Data‑driven decision making, with a willingness to experiment and iterate
• Bachelor’s or equivalent in Computer Science, STEM or similar
• Written and verbal communication skills in technical discussions

Benefits

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