Front Desk Supervisor

Join to apply for the Front Desk Supervisor role at DKN Hotels .

• Essential Functions and Responsibilities
• of the job include but are not limited to :
• Maintain a friendly, cheerful, and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and team members.
• Be proficient in all Guest Service systems and processes.
• Supervise, train, coach, and retrain Guest Service Team on systems, processes, procedures, and guest interaction.
• Oversee and ensure accountability in all aspects of the Guest Service Team’s performance.
• Manage all front office activities during scheduled shifts.
• Monitor and adjust room availability status.
• Check travel agent commissions, franchise frequent stay program activity, and central reservations.
• Maintain records of registration cards, reservations, correspondence, and no-shows.
• Verify Maid’s list and ensure room availability accuracy.
• Audit banks and check dry cleaning status.
• Review and approve time cards.
• Submit daily reports to the Guest Services Manager.
• Maintain good guest relations by staying informed about in-house and area functions to answer questions and concerns promptly.
• Contribute to and maintain communication sources such as log books to enhance department operations.
• Assist other team members and departments to ensure overall hotel performance.
• Perform additional duties as assigned by management.
• Deliver DKN’s "Home Away From Home" experience.
• Note that management may update duties as needed.

Supervisory Responsibility : Responsible for supervising Guest Service Team.

Independent Judgment : Often within management guidelines and company policies.

Working Conditions : Front desk / lobby area with access to entire property.

Knowledge / Education / Experience : Minimum two years hotel experience as Front Desk Supervisor or in similar roles; strong English skills.

Skills / Abilities / Other Requirements : Excellent customer service, communication, supervision, organizational skills, and basic accounting and computer skills; valid driver’s license and dependability.

Physical Requirements : Standing, walking, sitting, bending, reaching, lifting up to 20 lbs.

Additional Comments :

#J-18808-Ljbffr