Customer Success & Onboarding Manager (Inicio Inmediato)...

Overview

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RollCredits.io is the AI powered production management platform used by MrBeast, Netflix shows, Superbowl Ads, and we need your help to grow it!

The entertainment industry is a $2.3 trillion market, creating content that you and I love. However, their backend software and processes are archaic, adding time and money to an already stressful production environment. RollCredits.io is changing this by creating innovative software that helps production and accounting teams spend less time managing expenses and save time and money. We are a well-funded LA-based startup with customers like MrBeast, George R.R. Martin, Smuggler and Tool of North America and other production companies creating incredible content such as ads with LeBron James, Netflix shows, live events, and independent films. In a short period of time, we have helped production companies manage 550+ films and commercial projects.

RollCredits.io streamlines end-to-end production processes like budget making, expense management, actualization, data entry, p-cards, payments, payroll, reconciliation, and wrap. Join us in transforming the industry with cutting-edge technology and unparalleled customer support. Our software is the best in the industry, and our team builds new features in weeks, while the competition takes years. With your help we will support every production company in the world!

Job Description

You’ll own the front door for our customers through fast, friendly support and white‑glove onboarding. You’ll guide new productions from kickoff to go‑live, deliver training, and keep day‑to‑day issues moving with handoffs to Paymaster (union / payroll rules), Engineering (bugs / features), and Ops (registrations / filings).

Responsibilities

• Be first response on the email & Intercom helpdesks; meet SLAs for First Response Time (FRT) and Time to Resolution.
• Diagnose issues and route to the correct party for resolution.
• Keep clients updated with proactive, friendly comms until resolution.
• Become a product expert to resolve all non‑engineering, non‑paymaster questions independently.

Onboarding & Training

Customer Health & Insights

Qualifications

This is not a 9-to-5 role. Productions shoot nights, weekends, and holidays - and sometimes we do, too. Expect off-hours availability and the occasional weekend sprint when a show is running. We work when productions work.

What We Offer

Details

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