Director, Operations - Perú

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Maximize Your Impact with TP

Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

Maximize Your Impact with TP

Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

The Opportunity

Responsible for planning, managing and guaranteeing the operational and financial efficiency and the commercial relationship with the corporate client (s) in order to fulfill the value promise established in the service contract, through the management and optimal administration of the resources to office.

The Responsibilities

• Manage, represent and direct the daily activities of one or more operating units.
• Plan and coordinate the execution of strategies to improve profitability, productivity and efficiency in all operations under his charge.
• Manage compliance with Financial, Operational and Corporate KPIs.
• Design and present annual operating budgets and reforecast to the Vice President of Operations.
• Manage and develop a highly motivated work team in line with the management and organizational development processes, the values and the DNA of Teleperformance.
• Continuously research, identify and introduce process improvement measures and approve actions or elevate them to a higher level if appropriate.
• Guarantee the implementation of defined corporate security policies and procedures.
• Develop the relationship with the corporate client (s), through operational and strategic actions in favor of the fulfillment of the contractual agreements.
• Generation of farming strategies and development / growth of the accounts in charge.
• Ensure compliance with all Teleperformance HR, Operations and Innovation policies, procedures and initiatives, and ensure that any committed breaches of these corporate policies and procedures are immediately reported to the appropriate Teleperformance management.
• Maintain constant and fluid communication with the Vice President of Operations reporting the relevant day-to-day issues of the accounts in charge.
• Attend to all other responsibilities that, due to the dynamics of his position, are assigned to them.

The Qualifications

Pre-Employment Screenings

By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Applications will not be considered, and no contractual association will be established through such submissions.

Diversity, Equity & Inclusion

At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Seniority level

Seniority level

Director

Employment type

Employment type

Contract

Job function

Job function

Management and Manufacturing

Industries

Outsourcing and Offshoring Consulting

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