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Director, Operations - Perú

Director, Operations - Perú

TPPeru
Hace más de 30 días
Descripción del trabajo

Join to apply for the Director, Operations - Perú role at TP

Join to apply for the Director, Operations - Perú role at TP

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Maximize Your Impact with TP

Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

Maximize Your Impact with TP

Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

The Opportunity

Responsible for planning, managing and guaranteeing the operational and financial efficiency and the commercial relationship with the corporate client (s) in order to fulfill the value promise established in the service contract, through the management and optimal administration of the resources to office.

The Responsibilities

  • Manage, represent and direct the daily activities of one or more operating units.
  • Plan and coordinate the execution of strategies to improve profitability, productivity and efficiency in all operations under his charge.
  • Manage compliance with Financial, Operational and Corporate KPIs.
  • Design and present annual operating budgets and reforecast to the Vice President of Operations.
  • Manage and develop a highly motivated work team in line with the management and organizational development processes, the values and the DNA of Teleperformance.
  • Continuously research, identify and introduce process improvement measures and approve actions or elevate them to a higher level if appropriate.
  • Guarantee the implementation of defined corporate security policies and procedures.
  • Develop the relationship with the corporate client (s), through operational and strategic actions in favor of the fulfillment of the contractual agreements.
  • Generation of farming strategies and development / growth of the accounts in charge.
  • Ensure compliance with all Teleperformance HR, Operations and Innovation policies, procedures and initiatives, and ensure that any committed breaches of these corporate policies and procedures are immediately reported to the appropriate Teleperformance management.
  • Maintain constant and fluid communication with the Vice President of Operations reporting the relevant day-to-day issues of the accounts in charge.
  • Attend to all other responsibilities that, due to the dynamics of his position, are assigned to them.

The Qualifications

  • University Professional preferably in areas related to Administration, Engineering and / or Finance.
  • Postgraduate and / or Master's degree (optional)
  • Between 5 to 8 years of managerial experience in inbound / outbound call center or BPO without having a university degree.
  • Between 3 to 5 years of managerial experience in call center, BPO or service company if you have a university degree.
  • Financial and administrative experience.
  • Certification in lean six sigma yellow belt is highly desirable.
  • Fulfillment of career plan is highly desirable for internal candidates.
  • Knowledge of tools : Specific programs for clients or functions
  • Proficiency in English : Advanced for US market customers
  • Pre-Employment Screenings

    By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.

    Important | Policy on Unsolicited Third-Party Candidate Submissions

    TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Applications will not be considered, and no contractual association will be established through such submissions.

    Diversity, Equity & Inclusion

    At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

    Seniority level

    Seniority level

    Director

    Employment type

    Employment type

    Contract

    Job function

    Job function

    Management and Manufacturing

    Industries

    Outsourcing and Offshoring Consulting

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