Customer Service Operations Manager

We are hiring on behalf of our client, one of LATAM's most dynamic and fast-growing iGaming brands! We are seeking a  Customer Service Operations Manager to lead and oversee their new in-house operation in Lima, Peru. This is a unique opportunity to directly influence the customer experience, ensuring operational excellence and fostering a high-performance culture within a regulated and fast-paced environment.

You will serve as the strategic link between leadership, customers, and operations, with the mission of consistently exceeding service, quality, and efficiency targets. This includes consolidating governance, optimising performance rituals, and promoting a high-standard culture across all channels (chat, email, WhatsApp and ombudsman), ensuring impeccable daily execution of our strategy.

Here are a few reasons to apply :

• Real and Measurable Impact : Your contribution will have a direct impact on the efficiency of Customer Service operations and the satisfaction of our users, with a focus on results that can be optimised and celebrated.
• Exponential Professional Growth : Integrate into a rapidly growing brand, with dynamic leadership that constantly pushes boundaries, providing an environment conducive to unleashing your true potential and advancing your career.
• Culture of Innovation : Be part of a dynamic environment that encourages experimentation and the application of new technologies and approaches to optimise results and spark imagination.
• Recognition : In addition to a competitive package, we offer performance-based bonuses and recognition programmes that value excellence.

As an Customer Service Operations Manager at their company, you would be responsible for :

Required skills :

If you are passionate about delivering exceptional customer experiences, thrive on challenges in an innovative environment, and are ready to make a significant impact within a leading iGaming brand, this is the ideal opportunity for you.