Director of Product Operations

Overview

Woolf is redefining higher education by increasing access to world-class, globally recognized, and transferable degrees. We enable institutions, educators, and entrepreneurs to launch accredited degree programs at speed and scale, ensuring that high-quality education is more accessible than ever. As a category-defining company, Woolf is accelerating innovation in higher education, creating new opportunities for learning without borders. Backed by leading Silicon Valley investors, we are a globally distributed, remote-first team building the future of education. Learn more at Woolf University.

About the Role

We’re seeking a strategic and proactive Director of Product Operations to lead the onboarding and success of member colleges on Woolf's platform. You’ll streamline operations, support users, and drive cross-functional collaboration to ensure seamless adoption and long-term value. By leveraging data and optimizing workflows, you’ll help scale our services and deliver a best-in-class experience for our partners.

Responsibilities

• Build strong, trust-based relationships with college points of contact (POCs) through clear, proactive communication across Slack, email, and weekly check-ins
• Develop deep expertise in Woolf's tools—especially Airlock—to support colleges with technical onboarding, including API / SDK integration and compliance workflows
• Analyze user data and generate reports to uncover operational bottlenecks, product friction, or compliance gaps; translate insights into clear, actionable steps for member colleges
• Collaborate cross-functionally with product, engineering, and support to ensure smooth implementation, resolve escalations, and drive continuous improvement
• Champion scalable systems and practices that evolve our onboarding and support processes from manual to automated, increasing efficiency and consistency at scale

Qualifications

Benefits

Why Woolf

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Product Management

Industries : IT Services and IT Consulting

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