Head of Customer Success

Overview

Help our customers elevate their open source practice and success : It is our mission to make enterprise-grade open-source available to every enterprise, entrepreneur or innovator. We create the world-renowned Ubuntu and a range of tools, impacting the lives of millions of people every day. We're looking for a Global Head of Customer Success to deliver on customer goals, business transformation, increase their utilization of open source, and ensure the engagement, success, retention, and growth of Canonical's customers.

The Head of Customer Success must be action oriented, and motivated to drive growth across the globe in a fast-moving organisation. This is an exciting opportunity for a leader passionate about growing strong teams, open source software and customer success.

Responsibilities

• Define and drive customer success strategy to enable adoption, engagement, retention and expansion of Canonical's products and services.
• Lead, coach and grow global customer success teams to deliver measurable outcomes for customers of varying sizes from small to global strategic accounts.
• Onboard customers, develop success plans, conduct quarterly business reviews, and manage escalations.
• Collaborate with sales, product, and professional services to ensure customer goals are achieved and value is demonstrated.
• Use data-driven decision making, experiment and iterate to improve outcomes and processes.
• Foster a customer-first culture and communicate effectively with technical and non-technical stakeholders.

Qualifications

What we offer

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