Field Service Specialist

Principal Accountabilities

In addition to Epson's policies and procedures, principal accountabilities include, but are not limited to :

• Analyze product failures and provide remote or on-site support
• Make recommendations to improve and maintain equipment performance
• Document and submit service & repair activity
• Return parts to the warehouse as necessary
• Perform research and assigned projects
• Perform product installations and conduct operator equipment production and maintenance training.
• Deliver service training to service vendors and partners as assigned by management.
• Apply electromechanical, printing, and color theory, including knowledge of RIPs and the ability to create ICC Profiles with the installation, troubleshooting, and repair of equipment malfunctions.
• Identify potential customer dissatisfaction issues and resolve or escalate as necessary.
• Assist with the creation of Installation, Service and Support documentation.

Minimum Experience Requirements B - Requires some specialist or admin experience (2- 5 years)

Education D - Completion of an undergraduate program or equivalent experience (B.A. or B.S.).

Travel Local Travel - Up to 50%

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