Product Analyst (Call Center Analytics)

Overview

Join to apply for the Product Analyst (Call Center Analytics) role at Lendbuzz .

This range is provided by Lendbuzz. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

ARS60,906,721.00 / yr - ARS67,672,970.00 / yr

Please note - The salary range is listed in Argentine Pesos (ARS).

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. While our core operations are based in the United States, we are excited to be setting up our presence in Argentina as we continue to grow globally. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking - and we’re looking forward to building a strong local team in Argentina to support our mission.

The Role

Senior Product Analyst who sits at the intersection of product strategy and call center operations. You’ll play a pivotal role in shaping Lendbuzz’s future by ensuring that both what we build and how our customer interactions are handled are guided by robust, accurate insights. Collaborating closely with product managers, engineers, operations, and customer experience teams, you’ll turn product and call center metrics into actionable recommendations that improve performance, enhance efficiency, and elevate customer experience.

Key Responsibilities

• Product Analytics : Conduct deep-dive exploratory analyses to understand user pain points, “ah-ah” moments, and product usage insights.
• Collaborate with product teams to build reusable or ad hoc data views, influencing strategy, design, and development.
• Design, develop, and maintain dashboards and reports using SQL (CTEs, window functions, etc.) or scripting languages, offering real-time visibility into product performance.
• Track and evaluate the success of product launches and A / B experiments; monitor system and product performance post-launch.
• Conduct quality checks on analytics events and recommend enhancements to amplify product performance.
• Participate actively in agile processes, from design through implementation and deployment.

Call Center Analytics

Ideal Profile

What’s on Offer?

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