Student Success Manager LATAM

Student Success Manager LATAM

At TripleTen, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re‑skilling programs. Our graduates have secured jobs at companies such as Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have already chosen TripleTen to transform their careers.

Who We’re Looking For

We are looking for a proactive and dedicated Success Manager to support the learning journey of our students throughout their entire program. The ideal candidate is a strong community builder, enthusiastic about education and student success, and has a keen sense of ownership and responsibility for ensuring a positive learning experience. Please submit all resumes or CVs in English.

Applicants are required to complete a one‑way video interview followed by a test assignment as part of the application process.

Responsibilities

• Outreach : Proactively engage unresponsive students through daily phone calls and tailored follow‑ups to ensure their continued participation and progress.
• Onboarding and Engagement : Welcome and onboard new students, organise and host live orientation sessions, and set up communication platforms like Discord.
• Community Building : Create a tight‑knit student community by developing engaging content, organising online events, and facilitating student interactions.
• Student Support : Conduct 1‑to‑1 wellbeing checks, assist with general questions or concerns, and proactively resolve issues or escalates them when necessary.
• Administrative Duties : Maintain a comprehensive student database, keep track of agreements with up to 150 students, create schedules, send reminders, and produce timely reports.
• Collaboration and Coordination : Work closely with tutors, instructors, and other team members, participating in regular video conferences and team meetings.

Requirements

What We Can Offer You

#J-18808-Ljbffr